I build and run customer-facing operations at scale. Currently leading Customer Success at Marker.io, where I own everything from enterprise onboarding and expansion to support, sales engineering, and technical troubleshooting.
I've scaled enterprise accounts from 5-figure to 6-figure ARR, built knowledge bases and AI support systems from scratch, and I'm happiest when I'm solving real technical problems for real customers.
MSc Data Science · BSc Computer Science · Cork, Ireland
What I Bring
Enterprise CS & Account Growth
Technical Implementation (SSO, APIs, Jira, Azure DevOps)
Onboarding, Enablement & Support at Scale
Building systems that make small teams punch above their weight